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To Book an Appointment:

Email: Call: 613-631-1097

Visit: 224 Pembroke St. W., Suite 223, Pembroke, Ontario

We offer three methods when conducting appointments: in person, telephone, and video.

When emailing your appointment request or leaving a voice message it is helpful to have the type of counselling you are seeking: Individual, couples or family therapy, as well as a phone number and/or email address with your full name.  

Note that prices per 60 minute appointment range from $100-150.00.

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If you do not receive a reply within two business days, please follow up with us.

Upon receipt of this website form, our Lead Counsellor or Client Care Coordinator will review the information and contact you in order match you with a counsellor. We will need consent to send our intake forms via email from our secure practice-management software. We do our best to respond to inquiries within 24 hours and book your first appointment within 7 days of  receipt. This will largely depend on your availability as well as the Therapist’s schedule.

NOTICE: Please note that your communication via email may be unintentionally intercepted between the sender and the receiver. Email is neither secure nor confidential. Your continued use of email communication confirms that you accept this risk. Please be advised that it is best to limit the details in email request. You always have the options to contact our confidential phone number 613-631-1097 and leaving a password protected message. Thank you for choosing Forging Forward Counselling Services.

Tele-health and Therapy

With the rise of technology and personal devices in our society, it seems fitting that helping professionals are using technological advances to improve access to mental health support and counseling. Using technology to provide therapy is a creative alternative to face-to-face sessions, where clients are able to talk to their therapist at home for example, during lunch hour, and most importantly, when they need it.

What we know about the benefits of telephone and video therapy is that these methods are equally as effective as face-to-face support when it comes to clinical outcomes as well as client satisfaction[1][2]. There is also increased flexibility in timing of appointments and geographical reach, as well as augmented anonymity.

Studies comparing the effectiveness of face-to-face therapy to telephone and video therapy have concluded that there is no significant difference in outcome. In other words, clients improve equally through both methods of therapy. In fact, tele-health can oftentimes produce greater attrition rates, because of the flexibility of location and timing when meeting your therapist virtually[3]. This is particularly attractive in large areas like Renfrew County, where clients can choose to work with a therapist in a neighboring town, without having to find transportation to that neighboring town.

How Does Tele-Health Therapy Work?

Just like face-to-face therapy, your therapist would connect with you to set up a time to talk via video or phone to complete an intake; the intake session helps you both become acquainted with each other. The therapist is better able to understand your history, as well as what is currently causing distress in your life through the intake session. At this time, the therapist can work with you to develop some goals, as well as a plan to address those goals.

That plan may include weekly/ bi-weekly phone visits, monthly video sessions, and/or an agreement to share material such as psycho-educational videos, readings, and workbooks; all aimed at helping you work through problems, develop coping strategies and to ultimately regain a sense of personal wellness and contentment. All in all, meeting with a therapist via tele-health enables you to access flexible evidence-based support, from skilled therapists, when you need it.

I have been providing telehealth therapy for the last couple of years through my public service work. I find it incredibly beneficial for mood and anxiety concerns, and skills-based therapies such as Cognitive Behavioural Therapy and Dialectical Behaviour Therapy. Through telehealth, clients are able to learn coping skills, and practice those same coping skills in real time with support from their therapist on the telephone or computer screen. Given the material shared during and after sessions, clients end up with a host of helpful resources that they can turn to throughout the week and upon ending therapy, to continue making gains in their coping skills and overall mental health and well-being.

[1] Mohr, D., Ho, J., Duffecy, J., Reifler, D., Sokol, L., Burns, M., Jin, L. and Siddique, J., 2012. Effect of Telephone-Administered vs Face-to-face Cognitive Behavioral Therapy on Adherence to Therapy and Depression Outcomes Among Primary Care Patients. JAMA, 307(21).

[2] Stiles-Shields, C., Kwasny, M., Cai, X. and Mohr, D., 2014. Therapeutic alliance in face-to-face and telephone-administered cognitive behavioral therapy. Journal of Consulting and Clinical Psychology, 82(2), pp.349-354.

[3] Parker-Pope, T., 2008. The Benefits Of Therapy By Phone. [online] Well. Available at: <> [Accessed 1 April 2020].


Contact our Experienced Team!

Experienced Counsellors from our Clinical Social Work and Psychotherapist Teams
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Lisa Bowman

Counsellor, Psychotherapist and Business Owner
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Jocelyn Ranger

Administrative Assistant

Ella Mulvihill

Junior Administrative Assistant

Emily McKenzie


Sydney Sheppard


Erin Oakie


(613) 312-9986


Amanda Dewsbury


Eleanor Clarke